01Replacement vehicles
A car to keep life moving.
A like-for-like accident replacement vehicle while yours is off the road. No upfront cost for eligible claims.
Learn more about replacement vehiclesMelbourne • Not-at-fault accident support
Not at fault in a car accident?We handle everything.
Replacement vehicles, repair coordination and claims support. One call to help you find your way forward.
No cost to eligible drivers. Eligibility criteria and terms apply.
Keeping you moving.
Getting repairs underway.
An independent service
Australian owned & operated
Melbourne based
One point of contact
One call. The right support.
An accident is enough.
We take it from here.
02Repairs management
Your repairs, coordinated.
From assessment to repair updates, we help organise the details. You choose your repairer.
Learn more about repairs management
03Claim management
Less chasing. More clarity.
We communicate with the at-fault insurer for a seamless process. One point of contact throughout.
Learn more about claim management
04Towing & storage
The next step from here.
If your car cannot be driven safely, we can help arrange towing and storage while the next steps are organised.
Learn more about towing & storageA simpler way through
You get on with life.
We get on with the claim.
You do not need to navigate it all alone. We bring the paperwork, phone calls and practical support together.
From accident to resolution.
Repairs or an agreed settlement: we keep you informed through the next steps, until your claim is resolved.
- 01
Tell us what happened.
Start with a quick eligibility check. We will review the details and talk you through your options.
- 02
We organise the moving parts.
If eligible, we coordinate your replacement vehicle, repairs and communication with the at-fault insurer.
- 03
Get back to your everyday.
We keep you informed as the claim progresses, so you can focus on everything else.
Start with a little clarity
Can we help you?
Four quick questions. No personal details. Find out whether our service could be right for you.
Preliminary check only. No obligation.
Prefer to talk it through? Call 0436 666 333.
Question 1 of 425%
Were you NOT at fault in the accident?
The other driver caused the accident or was primarily responsible.
Eligibility depends on your specific circumstances and the applicable agreements. We will explain your options before you proceed.
Local understanding. Practical support.
A real person.
A clearer next step.
The school run. The work commute. The weekend plans. We understand what being without your car can mean.
As an Australian owned and operated, independent service, we help Victorian drivers find a way forward after a not-at-fault accident.
Get to know OneCallClaimsIn their words
A little reassurance.
“After someone rear-ended my car, I was dreading all the phone calls and paperwork. OneCallClaims handled everything professionally and kept me informed throughout. My car was fixed in under two weeks and I had a replacement vehicle the whole time.”
“What I appreciated most was the transparency. They explained my options clearly, including what could happen if things didnt go smoothly. Fortunately, the claim was straightforward and I didnt pay a cent.”
“I was worried because my English isnt perfect, but the team was patient and made sure I understood everything before signing any documents. They even called me with updates, which I really appreciated.”
What to have handy
- The other driver’s registration and contact details, if available
- Photos of the damage and accident scene
- Your vehicle details, plus the accident date and location
When we cannot help
At-fault or single-vehicle accidents, unidentified hit-and-run drivers, personal injury claims, and accidents outside Victoria are outside our service. Not sure? Check your eligibility and we will let you know.
Your next step starts here
Let’s get you back on the road.
No obligation. No pressure. Just a conversation about your options.
Important information. OneCallClaims is an independent claim management service, not an insurer, and does not provide legal advice. You may claim directly with the at-fault driver’s insurer. If you have comprehensive insurance, we encourage you to also notify your insurer. Recovery is not guaranteed and eligibility criteria apply. Read our fee and risk disclosure for full details.