Replacement Vehicle
Your car is off the road, but your life doesn\'t stop. We can arrange a replacement vehicle while yours is being repaired.
Quick Arrangement
We typically arrange a replacement vehicle within 24-48 hours of confirming your eligibility.
Suitable Vehicle
We aim to provide a vehicle that meets your reasonable needs—similar class to your own car where possible.
Convenient Delivery
Vehicles can usually be delivered to your home or workplace in the Melbourne metro area.
Your Options Explained
There are different ways replacement vehicles can be arranged. We\'ll explain which applies to your situation.
Option 1: Insurer-Approved Replacement
If the at-fault insurer accepts liability early, they may directly arrange and pay for a rental vehicle. This is usually the simplest option.
Option 2: Credit Hire Arrangement
If immediate approval isn\'t available, we may arrange a vehicle on a credit hire basis. This means you receive a vehicle without upfront payment, and costs are recovered from the at-fault party later.
Important: Credit hire involves signing a hire agreement. You should understand the terms, including what happens if recovery from the at-fault party is unsuccessful or partial. We\'ll explain this clearly.
Option 3: Your Own Insurance Cover
If you have rental car cover on your own policy, you may choose to use that and claim directly with your insurer. We can still help manage the rest of your claim.
Important Things to Understand
- Replacement vehicle arrangements involve agreements with specific terms
- You should read and understand any hire agreement before signing
- Vehicles are provided for the reasonable repair period
- Recovery of costs from the at-fault party is not always guaranteed
- If liability is disputed, alternative arrangements may apply
We encourage you to ask questions about any agreements before signing. Our team will explain the terms clearly. For full details, read our Fee & Risk Disclosure.
Common Questions
What type of vehicle will I get?
We aim to provide a vehicle similar in class to your own. Luxury or specialty vehicles are typically replaced with standard equivalents. If you have specific needs, let us know.
How long can I keep the replacement vehicle?
For the reasonable repair period of your vehicle. If your car is written off, until settlement is reached. Extended periods may require discussion with the hire provider.
What if the at-fault insurer doesn\'t pay?
This depends on the arrangement. We\'ll explain the specific terms before you proceed. It\'s important you understand this before signing any agreements.
Need a replacement vehicle?
Check your eligibility and we\'ll explain your options.