Privacy Policy

Last updated: January 2024

1. Introduction

OneCallClaims ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, postal address
  • Accident details: date, location, circumstances, other party information
  • Vehicle information: registration, make, model, year
  • Insurance details: your insurer (if applicable), policy information
  • Photos and documents: accident photos, dashcam footage, repair quotes
  • Website usage data: IP address, browser type, pages visited

3. How We Use Your Information

We use your personal information to:

  • Assess your eligibility for our services
  • Manage your claim and communicate with you
  • Liaise with insurers, repairers, and other service providers
  • Arrange replacement vehicles and coordinate repairs
  • Respond to your enquiries and provide support
  • Improve our website and services
  • Comply with legal obligations

4. Disclosure of Your Information

We may disclose your personal information to:

  • Insurance companies (to progress your claim)
  • Repairers and panel beaters (to arrange repairs)
  • Vehicle hire companies (to arrange replacement vehicles)
  • Towing services (if required)
  • Our service providers (IT, email, hosting)
  • Professional advisers (legal, accounting)
  • Government agencies if required by law

We will not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

  • Secure (HTTPS) website connections
  • Access controls for our systems
  • Secure storage of physical documents
  • Regular security reviews

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent where processing is based on consent
  • Lodge a complaint if you believe we have breached your privacy

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors use our site. You can control cookie settings through your browser.

We may use third-party analytics services (such as Plausible or Google Analytics) which are privacy-focused and do not track you across other websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@clearclaim.com.au

Or use our contact form: Contact Page

10. Complaints

If you believe we have breached your privacy, you can lodge a complaint with us via our Complaints page.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.