How OneCallClaims Works

We take the stress out of not-at-fault claims. Three simple steps to get you back on the road.

~60 seconds

Step 1: Check Your Eligibility

Answer a few quick questions about your accident. We'll tell you straight away if we can help and what your options are.

  • No commitment required
  • Get an instant assessment
  • We'll explain what happens next
Within 2 business hours

Step 2: We Review & Contact You

Our team reviews your details and calls you to discuss your situation. We'll explain your options clearly—no jargon, no pressure.

  • Personal call from our team
  • Clear explanation of options
  • Answer any questions you have
Ongoing support

Step 3: We Handle the Claim

If you decide to proceed, we take over the administrative burden. We communicate with the at-fault insurer, coordinate repairs, and keep you updated.

  • We deal with the other insurer
  • Regular progress updates
  • One point of contact throughout

What Happens During Your Claim

Once you\'re in our system, here\'s what to expect

Replacement Vehicle

Usually within 24-48 hours

If you need a car while yours is being repaired, we can arrange a replacement vehicle. We'll explain the options and any agreements involved.

Repairs Coordinated

1-3 weeks typical (depends on damage)

We liaise with repairers in our network to get your vehicle fixed properly. You'll be kept informed of progress and expected completion.

Claim Resolution

Varies by complexity

We pursue recovery from the at-fault party's insurer. When the claim is settled, we'll explain the outcome and close everything off.

Our Commitment to Transparency

We believe you should always understand what\'s happening with your claim. That means:

  • No hidden costs — We\'ll explain any fees or agreements before you proceed
  • Regular updates — You\'ll know where your claim stands at all times
  • Honest assessment — If we can\'t help, we\'ll tell you straight away
  • Plain English — No jargon, no confusing terms, just clear explanations

Read our full Fee & Risk Disclosure for complete details.

Ready to get started?

Check your eligibility in under 60 seconds. No obligation.

Check EligibilityCall 0436 666 333